Privacy Policy at Lucky Dreams

This policy explains how we collect, use and protect the personal information you share with us when you visit our site, register an account or get in touch with our support team. We write it in plain language because a privacy notice nobody reads protects nobody. Wherever a term below applies to how we handle your details specifically, we say so as ourselves; where a practice is standard across the online casino category, we describe it that way instead.

We encourage you to read this page in full before you register, and to return to it whenever you want a refresher on what data we hold and why. If anything here is unclear, our customer support team is the right place to ask, and reaching them by live chat is usually the fastest route to an answer.

What Information We Collect

When you open an account with us, we ask for the identifying details any regulated operator needs: your name, date of birth, contact information and payment details relevant to deposits and withdrawals. We also collect technical information automatically as you browse, such as device type, browser version and general location, which helps pages load correctly and helps us recognise returning visitors.

Account activity — the games you open, the promotions you view and the support conversations you start — is recorded as part of normal operation. None of this is unusual to the category; it is the same baseline of information that any site offering live casino at Lucky Dreams or instant-play titles needs to keep your session working and your account secure.

How We Use Your Data

We use the information above to run your account, process deposits and withdrawals, verify your identity where required and respond when you contact our customer support. We also use it to keep the site secure, to detect unusual account activity and to meet our own recordkeeping obligations.

With your consent, we may use contact details to let you know about a welcome offer or other promotion; you can withdraw that consent at any time without affecting your ability to use the site. We do not sell personal information to third parties, and we limit internal access to data on a need-to-know basis.

Sharing and Disclosure

We share personal information only where it is necessary to run the site and meet our obligations: with payment providers to process a deposit or withdrawal, with identity-verification partners where a check is required, and with regulators or authorities where we are legally required to disclose it. We do not share your data with advertisers for their own marketing purposes.

Where a service provider processes data on our behalf, we require them to protect it to a standard consistent with this policy. If you'd like more detail on how a payment is handled end to end, our payments page covers the process without repeating account-level privacy detail here.

Your Rights Over Your Data

You can ask us what personal information we hold about you, request that inaccurate details be corrected, or ask us to delete data we are not legally required to keep. You can also ask us to restrict certain uses of your information or to provide a copy of it in a portable format.

To exercise any of these rights, contact us through live chat or by email, and we will respond within a reasonable timeframe. We may need to verify your identity first, which protects your account from somebody else requesting your data on your false behalf.

Data Retention

We keep account and transaction information for as long as your account is active and for a further period afterward, consistent with standard recordkeeping practice in the online casino category. Retention periods vary by the type of data and the purpose it was collected for.

When information is no longer needed for the purposes described in this policy, we remove it or anonymise it so it can no longer be linked back to you.

Responsible Gambling and Age Requirements

Our site is intended only for visitors aged 19+ and we ask for identity details partly to confirm this during account verification. If gambling stops being fun, our responsible gambling page outlines tools and support options, and the information you share with us to set limits is handled under this same privacy policy.